India as a country has 28 states, 7 union territories, 16 official languages and many different dialects. This can make it difficult to make general comments on the differences in culture and business when there are many differences in the country itself.

However, there are a few factors that are kept the same throughout India and should be kept in mind when doing business in India.
Both business and society structures are strictly hierarchical and everyone has a set position, because of this, Indian organisations are usually run by one powerful individual who makes all the big decisions and sends instructions down the hierarchical chain. Subordinates know their position within the business and will never question instructions due to the greater forces of Karma and Dharma.

Due to the strict business structure it is very important to find out who is at the top of the company’s hierarchical structure so no time is wasted with decision making, if this is not possible then aim to deal with someone else within the business that has an influence over decision making.

Meetings will vary between companies some will have a more westernised approach whilst others will have a more traditional approach. The more traditional style meetings may take some getting used to as they are usually very informal and interruptions often occur from other employees entering and discussing other matters or calls being taken.

As the Indian society find relationships very important meetings may start off with some casual banter, it is important not to rush this stage as it is a good time to help enhance credibility with the company.

Women are accepted in the Indian workforce and rank usually over rules gender, so if a woman is in a high ranking position her orders will be followed just as diligently.

Dress code in the Indian workplace is formal but light, if travelling there for business men should wear lightweight suits and women should wear appropriate dress or trouser suits, these should not show too much skin. Avoid wearing any leather as this may be considered offensive to Hindu’s who have a profound respect for cows.

Gift giving is a big part of Indian life and the gift giver should be the one to thank the receiver as it is believed that giving gifts during life helps you gain a better after life. Gifts should be wrapped but not in black or white paper as it is considered unlucky, make sure you keep in mind the receivers religion so you don’t give them anything that may offend them.

If you keep these basic tips in mind your trip should go smoothly and hopefully be rewarding!

by +Steph Lyons

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